Refund policy

Returns
You may request a return within 30 days of receiving your order. To get started, email customercare@nutritionhouse.com with your order number and the item you’d like to return. Our team will review your request and send you the next steps. Please don’t send an item back before contacting us.

What you need to know.

• Return eligibility
  To be eligible for a return, an item must be unopened, unused, and in its original packaging, with any tags still attached.
• Return shipping arrangements and any applicable costs are reviewed case by case. Please contact us before sending an item back; we’ll confirm the next steps and any costs that apply to your return

Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, email customercare@nutritionhouse.com with your order number and a description of the issue. Photos are helpful when available. We’ll review it and let you know the next steps.

Exceptions / non-returnable items

• Items that can’t be returned
  We can’t accept returns of opened or used items, or items that aren’t in their original packaging. Sale items are final sale. If you’re unsure whether an item is eligible for return, email customercare@nutritionhouse.com before sending it back.
• Sale items are final sale
  

Exchanges
We don’t process direct exchanges. If you’d like a different item, request a return for the original item. Once the return is approved, you can place a new order.

Refunds
Once we receive and inspect your return, we’ll let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Your bank or card provider may take additional time to post it to your account.

Questions about a return or refund? Email customercare@nutritionhouse.com.